FAQ
Popular Questions
Find quick answers to the most common questions below.
You can either send a request from the contact page, request a quote, email us, or call us. We will get back to you with any questions to ensure we’re on the same page, then provide pricing. Please provide as much relevant detail as possible (as indicated on the Contact form).
Email proofs are usually sent to you within two business days, depending on complexity and current production schedule. If you send in a logo to be engraved on your Custom Award or if your logo was received in an unapproved file format (requiring file conversion to make it compatible with the engraving process), extra time may be required–but usually not more than two extra business days.
Each custom award order is different, and requires time for the proofing process and any client changes. Upon final artwork approval, we can provide an ETA. Nameplate reorders generally take a few working days from proof approval – since nameplate re-orders are an essential aspect of what we provide, we are always running them on a steady basis. Please let us know if there is a critical in hand date required on an order and we will do everything reasonably possible to meet any requests.
Yes! As a matter of fact, most of our core business involves the creation and production of custom awards. If you have an idea, please contact customer service. Our trained CustomAwards.com professionals can design an award or award program to fit your needs and your budget.
Yes! Additional shipping & handling costs apply to international orders and orders shipped outside the 48 contiguous states and internationally. Please contact us to discuss shipping options. We may also contact you after an order is placed on our site if additional shipping costs apply to your order.
Please let us know your specific requirements and we’ll do our best to meet your request in the desired time frame.
Monday thru Friday: 9:00 am – 5:00 pm CST. Email is the best way to receive a response.
You may contact us anytime at info@customawards.com.
We stand behind all of our work. Any workmanship issues or errors made on our part will be quickly resolved in a professional manner.
